Shipping policy

 

Shipping Policy

🚚 Shipping Time vs Delivery Time

Shipping service speed does not equal total delivery time.

Carrier estimates such as “2-Day Priority” only refer to time in transit after the carrier receives the package.
They do not include weekends, holidays, order processing, or packaging time.

Total Delivery Time = Processing Time + Packaging Time + Carrier Transit Time

📦 Processing & Shipping Time

Most in-stock items ship within 24–48 business hours.

“Stock” refers to items normally carried in inventory and not requiring special manufacturing or customization. This does not guarantee immediate availability.

Because many skating products come in multiple sizes, widths, and colors, not all items are always available at the time of order. If an item needs to be ordered from the manufacturer, it will be treated as a backorder / special order, which may extend delivery time. We will notify you if this occurs.

🧊 Special Orders & Backorders

If an item is not currently available to ship, your order may be temporarily “In Progress” until the product is received from the manufacturer. We will do our best to keep you updated on status and timing.

🇺🇸 Domestic Shipping

Free domestic ground shipping offers do not include:

  • Alaska

  • Hawaii

  • Puerto Rico

If you need faster shipping, please contact us and we’ll happily help estimate options:
📧 orders@icesk8.com

🌍 International Shipping

International and non-continental U.S. shipments are typically sent via USPS Global unless otherwise arranged.

Customers are responsible for:

  • customs fees

  • import duties

  • VAT / taxes

Please contact your local customs office for details before ordering.

✏️ Shipping Adjustments

icesk8.com reserves the right to adjust shipping charges when necessary to reflect accurate carrier costs.

📦 Responsibility Once Shipped

Once your order has been handed to the carrier, delivery responsibility transfers to the shipping carrier. We are not responsible for carrier delays or missed delivery estimates.

🚨 Damaged or Missing Items

If your order arrives damaged or if items are missing, please:
1️⃣ Keep all original packaging
2️⃣ Contact us within 48 hours of delivery
3️⃣ Provide photos if requested

Without packaging, carriers will not approve loss or damage claims.

🏡 Stolen / Missing After Delivery

If a package is marked Delivered by the carrier, it is considered delivered and in your possession.
We are not responsible for stolen packages. If you do not have a secure drop-off location, please choose a shipping option requiring a signature.